If your business doesn’t have a good reputation, then you have nothing. If you have a good reputation, the sky is the limit. Your reputation should be cared for the same way you would the rest of your business. Utilize this insight and do a better job managing your own business reputation.
When dealing with negative feedback about your business, a good offense is the best defensive strategy. Ensure that lots of people post positive reactions and feedback if you want to drown the negative voices out. Make sure you update with positive feedback regularly as well.
It is important to remain personable when you are online. Just posting an update online will not work; you have to communicate with your customers. If a question is posted, answer it quickly. When you get asked a question you can’t personally answer, let the enquirer know that you’re looking into it.
Strive to satisfy unhappy customers. You will show customers you care by turning a bad experience into a positive one. This is even better if it can be done online. Other people will see you responding positively to the concerns of customers and are more likely to give you their business too.
Pay attention to how people perceive you on the Internet. You never can tell when a company might get a negative result on search engines from a dissatisfied client or a person who simply doesn’t like you — or your company. Monitoring bad search engine results can prevent negative things from getting to the top. Try to do this a couple of times per month.
Make sure any private sale remains private. Especially if it was to satisfy a disgruntled customer. You do not want others to lodge similar complaints so that they may take advantage of getting a similar deal.
Without a positive reputation, it can be hard to stay in business for long. Future success depends on a good reputation. Managing your reputation is essential. Use the above tips to continue to improve your reputation.
There are tremendous opportunities for small businesses and social entrepreneurs to support their communities through community foundations, donor advised funds and other means of giving back. Find the neighborhoods in
Hartford, Connecticut where you can make the most impact on the youth in the community.