Customer perception can make or break your business. Poor customer service cannot be kept a secret. Thankfully, the article below addresses these issues about reputation so you can build positive relationships with your customers over the years.
Always offer great follow up to your customers. This is even more true if your business is larger in size. They want to know they matter. Work with automated systems which provide follow-up with customers. You may also ask for feedback on any recent services or purchases.
Try your best to be personable when you are online. You can’t just post status updates or tweets without interacting with followers. Answer questions and respond to comments in a timely manner. If you get asked a question and you don’t know how to answer it, tell them that you’re working on finding the answer.
Try to make dissatisfied customers as happy as possible. Turn the negative into a positive to show that it is important to you. If you have the ability to do it online, that’s the best option. Also, it will show that you care about your customers.
Optimize your webpages with essential search phrases. This is generally the name of your company. Most search engines will favor authoritativeness. Your site will get moved up when they see you’re an authority.
Go to places where your customers go. If you know you have customers who frequent a particular spot, join them there. By going where your customers are, you can learn about them better and provide better services. Your customers may feel comfortable chatting with you and then will turn to you with their needs in the future.
You must have a good reputation in order for your business to thrive. It takes years to get yourself out there, so use these tips to help you. Be proactive and address issues as soon as they arise. Paying attention to it is going to help you win customers and build your reputation.